OMNIO · Customer Support
Talk to a human, fast.
We staff a real team across two European hubs. No tickets, no bots, no 'please rate this article'. Pick the channel that suits you.
Live chat — fastest route
Open the chat in the bottom-right corner. Average response: under 2 minutes during business hours, under 15 minutes outside them.
Email — help@omnio.example
Best for anything with attachments — photos of damaged items, screenshots of order issues, or detailed questions. We answer within one business day.
Phone — +49 800 OMNIO-EU
Available 09:00–18:00 CET, Monday to Friday. Most issues are resolved faster on chat — but if you'd rather talk, we'll pick up.
Support hours
Chat: 7 days, 08:00–22:00 CET. Email: 7 days, replied to within 24 hours. Phone: weekdays only, 09:00–18:00 CET.
Frequently asked
How do I track an order I just placed?⌄
Open your order confirmation email and click 'Track shipment', or sign in and visit your order history. Tracking is usually live within 4 hours of order placement.
Something arrived damaged — what do I do?⌄
Email help@omnio.example with a photo and your order number. We'll either ship a replacement same-day or issue a full refund — your choice, no return required for the original.
I never received a confirmation email.⌄
Check the spam folder first. If it's not there, your order likely didn't go through — open chat and we'll verify in 60 seconds.
Can I change or cancel an order?⌄
Yes, within 1 hour of placing it. After that the order is in the warehouse and harder to recall — but reach out, we'll often still catch it.